Certificate II in Health Support Services (Client Support)

Course code: HLT23221

Registered Training Organisation: Federation University

RTO Code: 4909

Course Summary

Take the first step into your career in the health industry.

Certificate II in Health Support Services is a qualification that will provide you with the work skills and knowledge at an entry-level standard to enhance your career prospects into the health industry and to provide assistance to health professionals.

This VET for Senior Secondary Students program is an applied learning program taught in an adult learning environment, within our dedicated classrooms and simulated practical work spaces. The program includes basic training in health topics and includes first aid and nursing-related care units.

After one year of study and upon successful completion, you will gain a nationally recognised qualification that also contributes to the satisfactory completion of VCE, VCE: VM or VPC and three units of credit into the Diploma of Nursing.


Contribution towards VCE: VM 

It is mandated that students studying VCE: VM complete 180 hours of a VET course in a Certificate II or above.  This will contribute 2 VET credits towards a student’s program.

Contribution towards VPC

Students studying VPC may choose to include a VET program, however it is not mandated.

Contribution towards VCE

VCE –Students who complete this program may be eligible for recognition of up to three units at Units 1 and 2 level.

ATAR Contribution


Scored Assessment Available


National Accreditation

Program Delivery

Program structure

Delivered over 2 years


Federation University

Wimmera Campus (Horsham)

Contact Days/Hours

1 day per week (Wednesdays) 9.20 am – 3.20 pm from February to October

School to Work

It is mandated that students undertake a minimum of 40 hours Structured Workplace Learning (SWL) for the duration of this program within a health provider workplace, or similar, to gain competency and enhance their learning and job prospects.

Employment and Study Pathways

Further study options

  • Certificate III in Individual Support
  • Diploma of Nursing
  • Bachelor of Nursing

Potential career paths

Following further studies, career opportunities include:

  • Nurse
  • Paramedic
  • Allied Health Care Professional
  • Aged Care Worker

Fees and Equipment


Students are required to wear protective footwear and other protective items as required under OH&S legislation. Specific dress and OH&S requirements will be advised during induction.

Indicative Materials Fees 

Select fees to be paid by the DE for students attending public schools.  Independent and Catholic schools will discuss fees with their families.

Additional Requirements

Students need to be at least in Year 10 at the time of enrolment and must complete a Language, Literacy and Numeracy Assessment and Pre-Training Review prior to enrolment. A Unique Student Identifier (USI) number is required.

Study Units

Units may include:

Communicate and work in health or community services CHCCOM005
Work with diverse people CHCDIV001
Prepare and maintain beds CHCCCS012
Provide ward or unit-based food preparation and distribution services HLTFSE002
Handle and move equipment, goods, and mail HLTHSS004
Comply with infection prevention and control policies and procedures HLTINF001
Provide first aid HLTAID011
Transport individuals CHCCCS026
Promote aboriginal and /or Torres Strait Islander cultural safety CHCDIV002
Participate in workplace health and safety HLTWHS001

Note: Program commencement subject to enrolment numbers. Units of Competency are subject to change. This training is delivered with Victorian and Commonwealth Government funding to eligible individuals. All details are accurate at the time of publication.


RTO Contact

Federation TAFE

Kim Boulton

Contact the WSMVET Cluster Coordinator via the Contact Page

View or download Cert II in Health Support Services course information in PDF format.