Certificate II in Health Support Services (Client Support)

Course code: HLT23215

Registered Training Organisation: Federation University

RTO Code: 4909

Course Summary

Take the first step into your career in the health industry.

Certificate II in Health Support Services is a qualification that will provide you with the work skills and knowledge at an entry-level standard to enhance your career prospects into the health industry and to provide assistance to health professionals.

This VET for Senior Secondary Students program is an applied learning program taught in an adult learning environment, within our dedicated classrooms and simulated practical workspaces. The program includes basic training in health topics and includes first aid and nursing-related care units.

After one year of study and upon successful completion, you will gain a nationally recognised qualification that also contributes to the satisfactory completion of VCE or VCAL.


Contribution towards VCAL

VCAL – one credit towards a VCAL learning program is awarded upon successful

completion of 90 nominal hours of accredited VET curriculum.

Contribution towards VCE

VCE –Students who complete this program may be eligible for recognition of up to three units at Units 1 and 2 level.

ATAR Contribution


Scored Assessment Available


National Accreditation

Program Delivery

Program structure

One-year Course


Federation University

Wimmera Campus (Horsham)

Contact Days/Hours

1 day per week (Wednesdays) 9.20 am – 3.20 pm from February to October

Structured Workplace Learning

It is mandated that students undertake a minimum of 40 hours Structured Workplace Learning (SWL) for the duration of this program within a health provider workplace, or similar, to gain competency and enhance their learning and job prospects.

Employment and Study Pathways

Further study options

  • Certificate III in Individual Support
  • Diploma of Nursing
  • Bachelor of Nursing

Potential career paths

Following further studies, career opportunities include:

  • Nurse
  • Paramedic
  • Allied Health Care Professional
  • Aged Care Worker

Fees and Equipment


Students are required to wear protective footwear and other protective items as required under OH&S legislation. Specific dress and OH&S requirements will be advised during induction.

Indicative Materials Fees 

To be paid by the DET for students attending public schools.  Independent and Catholic schools will discuss fees with their families.

Additional Requirements

Students need to be at least in Year 10 at the time of enrolment and must complete a Language, Literacy and Numeracy Assessment and Pre-Training Review prior to enrolment. A Unique Student Identifier (USI) number is required.

Study Units

Units may include:

Unit code

Units of Competency


Communicate and Work in Health or Community Services


Work with Diverse People


Comply with Infection Prevention and Control Policies and Procedures


Participate in Workplace Health and Safety


Provide First Aid


Prepare and Maintain Beds


Respond Effectively to Behaviours of Concern


Transport individuals


Provide Ward or Unit-Based Food Preparation and Distribution Services


Handle and Move Equipment, Goods and Mail


Promote Aboriginal and/or Torres Strait Islander Cultural Safety


Perform General Cleaning Tasks in a Clinical Setting


RTO Contact

Visit: www.federation.edu.au

Contact the WSMVET Cluster Coordinator via the Contact Page

View or download Cert II in Health Support Services course information in PDF format.